Narrative

14 Day Return Policy

Last updated: 2017-01-23

This return policy is valid for purchases made after January 23rd 2017. It does not apply to purchases of a paid subscription to the Narrative Services. For issues with returns of paid subscriptions, please consult our Terms of Service.

Change-of-mind Returns

If you would like to return all or any Narrative Clip or accessory(s) originally purchased directly from Narrative (each, a “ Product ”) that are the subject of your order after delivery to you, you have the right to return your product(s) under condition that all of the following criteria are fulfilled:

  1. the product was delivered no later than 14 days before your request for a refund/exchange,
  2. a copy of the original order confirmation accompanies the returned product,
  3. the product is a Narrative Clip or an accessory originally purchased directly from Narrative,
  4. the product is free from liquid contamination as well as physical damage,
  5. you follow all return instructions as set forth under the section entitled “How to Return a Product for Refund or Warranty Claim” below,
  6. all original packaging is included,
  7. all original accessories are included and are free from liquid contamination as well as physical damage, and
  8. the reason for the refund/exchange is disclosed by you. This is for quality assurance purposes only, the reason given will not affect our acceptance of the return.

Missing, Damaged or Incorrect Orders

We do everything we can to ensure that your order arrives at your delivery address in a complete and undamaged condition. If you do not receive all of the products pursuant to your order, please contact us at care@getnarrative.com .

You must inspect the product(s) immediately upon their arrival and notify us within three (3) days of delivery if the products arrive in a damaged or incomplete condition. If the product(s) arrive damaged or incomplete, please contact us at care@getnarrative.com . The products will be deemed accepted three (3) days after delivery if you do not give such notice.

Refund Fulfillment Process

Any and all refunds that are issued under this policy or under any applicable warranty will be issued in the Narrative pricing currency of your original order.

We do not take any responsibility for any transaction costs and/or currency differences that appear on your end. Any and all costs or charges for shipping, handling, customs, taxes or gift-wrapping are non refundable.

Refunds will be credited to the payment method registered by you with us at your time of purchase. Please allow Narrative a period of thirty (30) days after the delivery of your returned products to credit your account with a granted refund.

How to Return a Product for a Refund or Warranty Claim

If you need to return the product to Narrative or a Narrative authorized reseller for any reason covered by the Limited Warranty (for US customers), domestic consumer legislation (for non-US customers) or by the Change-of-mind Returns statement above, you must follow all of the procedures below.

  1. Compose an e-mail with the following information:

Your name
Your company (if relevant)
Address
Phone number
Email address
Product part number
A brief description of the defect.

  1. Send the information to care@getnarrative.com . If your request is approved by Narrative, you will receive a return merchandise authorization (RMA) number and address to ship the Product via email within 5 working-days (“RMA Approval”). The returned Product must be received by Narrative within 14 days of the issue of the RMA.
  2. Pack the Product securely and make sure the RMA number and your return address is visible on the outside of the packaging. Then, send it postage-paid to the address stated on your RMA Approval. You are responsible for the cost of shipping the Product back to Narrative as well as any and all risk of loss or damage to the Product while it is being shipped to Narrative. If you send your Product without the RMA number prominently displayed on the outside of the package, it could be returned to you unopened. Please use a shipping company that can demonstrate proof of delivery. Narrative does not accept responsibility for any lost shipments unless proof of delivery is provided.
  3. If you are sending the Product to Narrative in connection with a valid warranty claim within the applicable warranty period, under either the Limited Warranty (for U.S. customers) or under domestic consumer legislation (for non-U.S. customers), subject to the warranty terms set forth below and applicable laws, upon receipt of the defective Product, Narrative will, at our discretion, either
    1. repair or replace the Product, or
    2. accept the return of the defective Product and refund to Customer the full purchase price of the defective Product.
  4. If you are sending the Product to Narrative in connection with a valid refund request for a Change-of-mind Return within the 14-day return period set forth above, Narrative will accept the return of the defective Product and refund to you the full purchase price of the defective Product.

Subject to availability, the repaired or replacement Product will be shipped on the next business day following receipt of the defective Product. Narrative will be responsible for the cost of shipping the repaired or replacement Product back to you. Narrative reserves the right to charge you for the cost of shipping the Product back to you if you do not qualify for warranty coverage.

Address

If you have any questions about this Return policy or if you wish to make use of your right of return or file a warranty claim, please contact us.

Narrative c/o Third Dot AB
Att: Customer Care
Lilla Fiskaregatan 12
SE-222 22 Lund
SWEDEN

care@getnarrative.com

Swedish Company Registration no. 556838-5685 VAT no. SE556838568501

Please note

Products shipped to Narrative must be properly packaged to prevent loss or damage in transit.

Narrative reserves the right to, at our discretion, change this return policy. Such changes will be applicable on purchases made after the date when the policy was last updated.

If you have any questions about this Return Policy, please contact the Narrative RMA Department at care@getnarrative.com .