Narrative Clip

The original hands-free wearable camera.
No longer available

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Narrative Clip 2

The next generation Narrative Clip is our most advanced Clip yet.
Available at $199

Order Clip 2

30 Day Return Policy

Last updated: 2014-05-05

This return policy is valid for purchases made after the first publishing date of this policy, May 5th 2014. It does not apply to purchases of a paid subscription to the Narrative Services. For issues with returns of paid subscriptions, please consult our Terms of Service.

Change-of-mind Returns

If you would like to return all or any Narrative Clip or accessory(s) originally purchased directly from Narrative (each, a “Product”) that are the subject of your order after delivery to you, you have the right to return your product(s) under condition that all of the following criteria are fulfilled:

  1. the product was delivered 30 days or less than the point of request for a refund/exchange,
  2. a copy of the original order confirmation accompanies the returned product,
  3. the product is a Narrative Clip or a Narrative Original Accessory,
  4. the product is free from liquid contamination as well as physical damage,
  5. all original packaging is included,
  6. all original accessories are included and are free from liquid contamination as well as physical damage, and
  7. the reason for the refund/exchange is disclosed by you. This is for Quality Assurance purposes only, the reason given will not be determining acceptance of the return.

Exceptions to the returns criteria may be made at our discretion and you are welcome to seek approval by contacting us at support@getnarrative.com if you wish to return your Product but are unable to fulfill the aforementioned criteria.

Missing, Damaged or Incorrect Orders

We do everything we can to ensure that your order arrives at your delivery address in a complete and undamaged condition. If you do not receive all of the products pursuant to your order, please contact us at support@getnarrative.com.

You must inspect the product(s) immediately upon their arrival and notify us within three (3) days of delivery if the products arrive in a damaged or incomplete condition. If the product(s) arrive damaged or incomplete, please contact us at support@getnarrative.com.

Refund

Any and all refunds that are issued under this policy will be issued in the Narrative pricing currency of your original order.

We do not take any responsibility for any transaction costs and/or currency differences that appear on your end. Any and all costs or charges for shipping, handling, customs, taxes or gift-wrapping are non refundable.

Refunds will be credited to the payment method registered by you with us at your time of purchase. Please allow Narrative a period of thirty (30) days after the delivery of your returned products to credit your account with a granted refund.

How to return a Product

If you need to return the product to Narrative or a Narrative authorized reseller for any reason covered by the Limited Warranty (for US customers), domestic consumer legislation (for non-US customers) or by the Change-of-mind Returns statement above, please follow the procedure below to obtain a RMA (Return Merchandise Authorization) number.

  1. Compose an e-mail with the following information:
  • Your name
  • Your Company (if relevant)
  • Address
  • Phone number
  • Email address
  • Product part number
  • A brief description of the defect.
  1. Send the information to support@getnarrative.com If your request is approved by Narrative, you will receive a RMA number and address to ship the Product via email within 48 hours. The returned Product must arrive with Narrative within 14 days of the issue of the RMA.
  2. Pack the Product securely and make sure the RMA number and your return address is visible on the outside of the packaging. Then, send it postage-paid to the address stated on your RMA approval. You are responsible for the cost of shipping the Product back to Narrative as well as any and all risk of loss or damage to the Product while it is being shipped to Narrative. If you send your Product without the RMA number prominently displayed on the outside of the package, it could be returned to you unopened. Please use a shipping company that can demonstrate proof of delivery. Narrative does not accept responsibility for any lost shipments unless proof of delivery is provided.
  3. Upon receipt of the defective Product, Narrative will, at our discretion, either
    1. repair or replace the Product, or
    2. accept the return of the defective Product and refund to Customer the full purchase price of the defective Product.

Subject to availability, the repaired or replacement Product will be shipped on the next business day following receipt of the defective Product. Narrative will be responsible for the cost of shipping the repaired or replacement Product back to you, provided, however, that Products that do not qualify for warranty coverage under the Limited Warranty will be returned to you at your cost.

Cross Shipment Option

In the event that you need to receive the replacement Product immediately, you can request a cross shipment option when requesting a RMA. If approved by Narrative and subject to availability, Narrative will ship a replacement Product to you on the same day the RMA is generated. You must ship and Narrative must receive the defective Product within 10 calendar days of your receipt of the replacement Product (the “Due Date”). To secure your return of the defective Product, you must provide Narrative with a valid credit card number. Narrative will place a 10-day hold or charge placed on your credit card equal to the current list price of the replacement Product that Narrative ships to you. In the event you do not return the defective Product to Narrative on or before the Due Date, Narrative will charge your credit card for the current list price of the replacement Product that Narrative shipped to you. Once the defective Product is returned, Narrative will issue you a refund within 3 business days of Narrative’s receipt of the Product.

Address

If you have any questions about this Return policy or if you wish to make use of your right of return, please contact us.

Narrative AB
Att: Support
Brahegatan 60
SE-114 37 Stockholm
SWEDEN

support@getnarrative.com

Swedish Company Registration no. 556870-9520 VAT no. SE556870952001

Please note

Products shipped to Narrative must be properly packaged to prevent loss or damage in transit.

Narrative reserves the right to, at our discretion, change this return policy. Such changes will be applicable on purchases made after the date when the policy was last updated.

Kickstarter backers should note that separate criteria apply according to the Kickstarter Terms of Use: https://www.kickstarter.com/terms-of-use. During the Narrative Kickstarter campaign, the following terms were applicable: “Backers may increase, decrease, or cancel their pledge at any time during the fundraising campaign, except that they may not cancel or reduce their pledge if the campaign is in its final 24 hours and the cancellation or reduction would drop the campaign below its goal.”

If you have any questions about this Return Policy, please contact the Narrative RMA Department at support@getnarrative.com.

LIMITED WARRANTY (US Only)

Narrative AB (“Narrative”) warrants to the end user purchaser (“Customer”) that the Narrative Clip (including any part thereof) and accessories (each, a “Product”) will be free in all material respects from manufacturing defects, under normal and intended use as described in the applicable Product documentation furnished by Narrative (“Documentation”), for a period of one (1) year from Customer’s original date of purchase of the applicable Product from Narrative or Narrative’s authorized reseller (“Warranty Period”).  If any Product fails to conform to the foregoing warranty and Narrative receives a valid written claim within the Warranty Period, Narrative will, at Narrative’s option and expense, (a) use commercially reasonable efforts to repair or replace the defective Product or part with a new or refurbished Product or part, or (b) accept the return of the defective Product and refund to Customer the full purchase price of the defective Product. The foregoing warranty is Narrative’s sole obligation and Customer’s sole and exclusive remedy for any defects in the Products.  Repair or replacement of a defective Product or part does not extend the original Warranty Period for such Product.

Exclusions and Limitations.  This warranty does not apply to: (a) damage resulting from abuse, misuse, accident, or negligence (b) normal wear and tear, (c) defects caused by alterations, modifications, repair and servicing not made or authorized by Narrative, (d) damage caused by handling, operating, storing, and using the Product outside the permitted or intended uses described in the Documentation, including but not limited to use in wet conditions, and (e) defects that are not reproducible by Narrative.

Instructions to Obtain Warranty Service.  In order to receive any remedy under this Limited Warranty, Customer must follow the Return Policy.

Limitation of Liability.  IN NO EVENT SHALL NARRATIVE BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE USE OF OR INABILITY TO USE ANY PRODUCT, EVEN IF NARRATIVE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.   NARRATIVE’S AGGREGATE CUMULATIVE LIABILITY ARISING FROM OR RELATING TO THIS LIMITED WARRANTY AND THE USE OF, OR INABILITY TO USE, ANY PRODUCT, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL IN NO EVENT EXCEED THE PRICE PAID BY CUSTOMER FOR SUCH PRODUCT. 

Consumer Protection.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.  THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS LIMITED WARRANTY SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

CONSUMERS WITHIN THE EUROPEAN UNION/EUROPEAN ECONOMIC AREA

The Narrative One-Year Limited Warranty referred to above do not apply to consumers within the European Union/European Economic Area. Instead, Consumers within the European Union/European Economic Area are covered by national consumer protection laws or regulations. Thus, the rights of Consumers within the European Union/ European Economic Area with regard to purchase of Narrative’s Product will governed by applicable national legislation governing the sale of consumer goods.

For information on EU-wide consumer laws, please visit the European Consumer Centre website athttp://ec.europa.eu/consumers/ecc/contact_en.htm.

If no specific information is provided for your country, or if you have any questions about consumer laws in your country, please contact your local European Consumer Centre at http://ec.europa.eu/consumers/ecc/contact_en.htm.

Narrative AB
Ågatan 55A
SE-582 22 Linköping
SWEDEN

WARNING: CHOKING HAZARD - Small parts. Not for children under 3 yrs.

WARNING: WARRANTY VOID if device is opened.

WARNING: DO NOT bend the clip outwards from the device.

WARNING: DO NOT subject the device to moisture or water.

WARNING: DO NOT use where photographic equipment is not permitted.

WARNING: DO NOT clean lens with excessive or alcoholic fluid.